Welcome to Eight Palms LLC, doing business as Roya (“Roya,” “we,” “us,” or “our”). By accessing our website or engaging our decorative paint and plaster services, you agree to the following terms and conditions. Please read them carefully. If you do not agree with these terms, please do not use our website or services.

1. Scope of Services

Roya specializes in the retail and application of decorative paints and plasters, including micro-cement, lime plasters, and lime-wash paints. Our services include the sale of products and their application for interior surfaces.

2. Client Responsibilities

• Project Details: Clients are responsible for providing accurate details about their project, including dimensions, desired finishes, and surface conditions.

• Site Access: Clients must ensure that our team has safe and reasonable access to the worksite during agreed working hours.

• Preparation: Clients must prepare the area by removing personal items and obstructions to allow our team to perform the services efficiently.

3. Payment Terms

• Quotes and Estimates: All quotes are valid for 30 days from the date of issuance. Final pricing may vary based on unforeseen changes in scope or conditions.

• Deposit: A deposit of 50% is required to confirm a booking, with the balance payable upon project completion unless otherwise agreed in writing.

• Late Payments: Payments not received by the due date may incur interest charges at a rate of [insert rate]% per month.

4. Materials and Application

• Product Quality: We guarantee the quality of materials used in all projects. Variations in texture and color are inherent to lime-based and hand-applied finishes and are not considered defects.

• Surface Preparation: Roya is not liable for issues arising from pre-existing surface conditions or inadequate preparation unless explicitly included in our scope of work.

• Project Timeline: Completion timelines are estimates and may be affected by factors beyond our control, including weather and site accessibility.

5. Intellectual Property and Visual Content

• Project Visuals: All images and descriptions of completed projects are for illustrative purposes. They may include visuals sourced from external publications to demonstrate the use of similar products.

• Source Acknowledgment: Some images featured on our website are sourced from Zephyr and Stone (https://www.zephyrandstone.com.au/blog/venetian-plaster-vs-microcement-top-tips-by-an-expert-render?srsltid=AfmBOoq8sI6RGB6u2Wogw6QlJSU0qFv7nLlCg3tUgLUYaPQKmWw898-Z). Full credit is given to the original designer agency for their work.

6. Liability and Warranty

• Liability: Roya is not responsible for incidental or consequential damages arising from the use of our products or services.

• Warranty: We offer a limited warranty for our application services. This warranty covers workmanship defects for a period of [insert timeframe] from the date of completion.

• Exclusions: This warranty does not cover natural wear and tear, misuse, or damages caused by external factors such as water leaks or structural issues.

7. Cancellations and Refunds

• Cancellation Policy: Clients may cancel bookings up to 10 business days before the scheduled start date for a full refund of the deposit. Cancellations made within 10 business days are subject to a 10% of deposit total cancellation fee.

• Refunds: Refunds for products are only provided if the materials remain unopened and in resalable condition. Restocking fee of 100% of the product's price will be kept from the balance in certain circumstances.

8. Governing Law

These terms are governed by the laws of the state of Florida. Any disputes arising from the use of our services or these terms will be resolved in accordance with Florida state law.

9. Updates to Terms

Roya reserves the right to update these terms and conditions at any time without prior notice. Clients are encouraged to review these terms periodically for changes.

10. Contact Information

If you have any questions or concerns about these terms, please contact us at:

Roya Concept Team
info@royaconcept.com
954-833-8509

Thank you for choosing Roya for your interior solutions!